SHIPPINGHOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:USA - Within 2-5 business daysCanada - Within 4-7 business daysWestern Europe - Within 5-7 business daysAustralia/NZ - Within 5-10 business daysRest of the World - Within 5-12 business days

These time frames are typical, and sometimes local carrier issues may mean you item arrives slightly later than this. 

I DIDN'T RECEIVE MY ORDER

Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

CAN I PAY EXTRA TO GET MY ITEM QUICKER?

For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where all international packages are charged (e.g Philippines). If fees are charged by customs, they are payable by the recipient.

ReturnsOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at mygodsentangels@gmail.com. 

Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mygodsentangels@gmail.com and send your item to: 510 Parrott Street, Suite 1, San Jose CA 95112, United States. 

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

ShippingTo return your product, you should mail your product to: 510 Parrott Street, Suite 1, San Jose CA 95112, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.